Refund policy

FREE RETURNS WITHIN 14 DAYS

Criteria to return an item

A return must be logged within 14 days of being delivered to qualify for free returns. All products must be in a re-saleable condition and in its original packaging with all labels attached. Any free promotional gift must also be included in the return.

• Once your return has been logged you will receive an sms to confirm that our courier partner will contact you to arrange collection.
• Collection and return to our warehouse can take up to 7 working days from date of logging return.
• Once the returns have reached our warehouse, each of the items in your return will be inspected before the return is processed.
• A new product will be sent immediately via our carriers should the product be replaced due to defects which can take up to 7 working days to be delivered depending on your delivery address and when the return was processed and approved

Warranty:

Electrical appliances & non-electrical products

Cook4Life warrants to the original purchaser of this product (“the client”) that this products will be free of defects in quality and workmanship under normal personal, family or household use for a period of 1 (one) year from the date of purchase (“warranty period”). Where the client has purchased the product and it breaks, is defective or does not work properly or for the intended purpose, the client must notify Cook4Life thereof with the
warranty period. Any claim in terms of this warranty must be supported by a proof of purchase. If proof of purchase in not available, then repair, and/or service charges maybe be payable by the client to Cook4Life. All repair, and/or service charges are payable up front upon receipt of a Pro-forma Invoice from Cook4Life.

The faulty product must be taken to Cook4Life’s nearest regional office to exercise the warranty.

The product must be in good working condition, with your original proof of purchase, name, address, telephone number, and a description of the claimed defect. Returned goods must be complete with all the accessories included in the original purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems. Cook4Life will provide the client with a charge for transport and handling.

Cook4Life will repair or exchange the product in terms of this warranty subject to legislative requirements. This warranty shall be valid only where the client has not broken the product himself, or used the product for something that it is not supposed to be used for. The warranty does not include and will not be construed to cover products damaged as a result of disaster, misuse, tamper, abuse or any unauthorised modification or repair of the product. Every possible precautionary measure to prevent damage to the product has been taken.

If the client requests that Cook4Life repairs the product and the product breaks or fails to work properly within 3 (three) months of the repair and not as a result of misuse, tampering or modification by or on behalf of the client, then Cook4Life may replace the product. The client may be responsible for certain costs where products returned are not in the original packaging, or if the packaging is damaged or if all the accessories included in the original purchase, are not included.

What if the goods are defective?

If within 6 months from date of purchase the goods are found to be defective due to a manufacturing or material defect, and not due to abuse, misuse or tampering, then Cook4life will repair or replace the goods.

If after the initial 6 months from date of purchase, the goods are found to be defective due to a manufacturing or material defect, and not due to abuse, misuse or tampering, then Cook4life will send the goods to the manufacturer for assessment and the manufacturer will decide whether you have a valid claim, and if so repair or replace the goods.

If the goods become defective after the 12 months from date of purchase Cook4life can arrange to have the goods repaired at a cost. No repairs will be done without the approval of a quotation first, as well as payment received from the client.

When will the warranty from Cook4Life not apply?

The 1 year warranty from Cook4life will only apply to manufacturing defects of goods, and will not apply in the following instances:

• Damage caused by accident to the goods
• Damage caused by tampering, abuse or misuse of the goods
• If the goods are used for any other purpose other than which they were manufactured for
• If the goods are not cared for or used according to their instruction manuals

Extended Warranty

Please note that all Cook4life terms and conditions are subject to the Consumer Protection Act 68 of 2008 (CPA) and in no way override or circumvent any rights the Purchaser may have in terms thereof.

This agreement (“the extended warranty”) has been entered into between Cook4life and the Purchaser in respect of the products described on the proof of purchase (invoice). The manufacturer’s warranty starts on the day of the products purchased. The extended warranty starts one (1) calendar day after the manufacturer’s warranty expires and will extend the warranty by an additional 24 calendar months (2 years).

All terms and conditions of the standard manufacturer’s warranty apply to the extended warranty.

This means that damage caused by, or evidence of the following (but not limited to) will invalidate the manufacturer’s warranty and will not be covered under the extended warranty either:

1. Lightning damage to any electronic equipment.

2. Extended exposure to moisture and humidity.

3. Liquid contamination.

4. Fire or heat damage.

5. Acts of God.

6. War.

7. Public disturbances.

8. Connection to incorrect voltage or damage due to electrical power surges, load shedding or power interruptions.

9. Normal wear and tear.

10. Accidental damage.

11. Misuse or abuse.

12. Failure to properly maintain the equipment or goods.

13. Use of improper cleaning methods, products or equipment.

14. Infestation by insects or vermin.

15. Incorrect installation.

16. Incorrect operation.

17. Use for which it is not designed (e.g. commercial or industrial environment).

18. Use of faulty or leaking batteries in electronic equipment.

19. Damage caused by the use of remanufactured or generic accessories (eg. universal power supplies).

20. Incomplete or incorrect customer instruction/education.

21. Evidence of tampering or repair by a non-approved service centre.

22. Altered or removed serial number.

23. Prolonged and excessive periods of maximum volume and loudness leading to damage of speakers and/or speaker boxes

24. Damage causing LCD (Liquid Crystal Display) leakage or screen cracks.

25. Software related faults (no hardware fault) on electronic equipment

26. Faulty, expired on non-compatible software drivers on electronic equipment.

27. Damage caused by viruses or malicious software on electronic equipment.

28. Theft or Accidental loss of equipment (product).

Should the product require repairs in terms of the warranty during the course of the joint warranty period, Cook4life will collect the consumers’ product in order to submit the product for repairs. Kindly note that the extended warranty is a repair warranty and does not automatically entitle the Purchaser to a replacement of the product or a refund. Upon submission of the product, the Purchaser must supply Cook4life with a proof of purchase of the original product.

After any repairs have been conducted on the product, Cook4life will notify the Purchaser that the product is available for collection. Cook4life will deliver the product to the consumer once it has been repaired within a period of 3 (three) months.

During the extended warranty period, should it not be possible to repair the product for whatever reason, Cook4life will replace the product with a new product to the same or better specifications than the original unit purchased. This new product may not include an extended warranty, but will carry a standard manufacturer’s warranty, starting on the date of issue of the new product.

If, for any reason during the extended warranty period, Cook4life is unable to supply a product with the same or better specifications than that of the original unit purchased, during the extended warranty period, Cook4life will supply the customer with an Cook4life gift card or online voucher to the same value of the original purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher value than the price paid for the product.

If, at any time, Cook4life should decide to refund any money paid for a product, the refund will be equivalent to the value (price) paid for the product at the time of purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher refund than the price paid for the product.

All Cook4life products are backed up by a manufacturer’s or supplier’s warranty within the first year of purchase. For more details on the exact manufacturer’s warranty of a product, kindly refer to the documentation supplied with your unit, on the manufacturer’s website or enquire at your nearest Cook4life branch.

This extended warranty will be added and registered to the specific product and to the Purchaser as a value added product and is not slot bonus new member refundable or transferrable in any way

The Purchaser may also contact the Customer Call Centre (087 9800 345) for further assistance

Log  A Repair

WHAT IF THE GOODS ARE DAMAGED?

If you find that your goods are defective due to a manufacturing or material flaw within 6- months of purchase, and it’s not a result of abuse, misuse, or tampering, Cook4life will either repair or replace the items for you.

For defects discovered after the initial 6 months, but within 12 months from the date of purchase, Cook4life will send the goods to the manufacturer for evaluation. The manufacturer will then determine whether your claim is valid, and if it is, they will proceed with a repair or replacement.

Once 12 months have passed since the purchase date, Cook4life can facilitate repairs at your expense. Please note that no repairs will be carried out without prior approval of a quotation and receipt of payment from the client.

Repair Processes

• Once a repair has been logged you will receive an sms to confirm that our courier partner will contact you to arrange collection.
• Collection and return to our warehouse can take up to 7 working days from the date of logging return.
• Once the Product(s) have reached our warehouse, each of the items in your return will be inspected before the repair is processed.
• Once full payment have been received and product is repaired it will be sent back, which can take up to 7 working days to be delivered depending on your delivery address and when the repair was processed and completed.